Information

Listed below are several frequently asked questions and some general information regarding courses offered through HFHU. Please read the following to find answers to many commonly asked questions. If you cannot find the answer to your question listed below, feel free to contact us.

Taking Courses

How do I begin taking courses offered through HFHU?

How do I enroll in additional courses after I have registered?

I keep getting an error message stating: “Log-on validation failed. Please retype your user name and password.”, but there is nowhere for me to type this information. What can I do?

User Name and Password

I forgot my User Name and/or Password. How do I retrieve my login information?

I already have a network or PartnerNet user name and password. Do I need to create a new one for HFHU online courses?

Harvard Manage Mentor

I am trying to take a Harvard Manage Mentor course, but I can not get past the "Password" page. What can I do?

I am trying to take a Harvard Manage Mentor course and when I start it, I see a message stating “Loading, please wait”, but the course never loads. What can I do?

When I finish a Harvard Manage Mentor course exam, my exam results never display. What can I do?

I have completed the Harvard Manage Mentor course exam and viewed my results, but my gradebook shows a score of "0". Is this a problem?

General

Can I resume a course where I left off?

How much does it cost to take online courses through HFHU?

Will I get credit for taking online courses?

How do I return to the HFHU website?

How do I print a certificate after completing a course?

I have a question/problem that I do not see an answer for. Who can I contact for further assistance?